Privacy Policy

Introduction

Wood Rot Experts ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, and the city, state and ZIP code (or address) of the property when you send us a repair request.
• Request Details: The type of repair, your description of the damage, and any photos you send us.
• Communication Data: Records of your communications with us, including emails, phone calls, and text messages.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Review your repair request and pass it to one independent local repair professional, as described below
• Communicate with you about appointments, updates, and promotions
• Send appointment reminders and service notifications via SMS or email
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our website and services

SMS Text Messages

If you opt in to receive SMS text messages from us, you consent to receive recurring messages related to appointment scheduling, service updates, and promotional offers.

• Message frequency varies based on your service schedule
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

For more details, see our SMS Terms.

Who We Share Your Request With

Wood Rot Experts does not do repair work. When you send us a repair request, we pass the details you submit (your name, phone number, email, the city, state and ZIP code or address of the property, your description of the damage, and any photos you send us) to one independent local repair professional so they can contact you about the job.

• That professional may pay us a referral or lead fee.
• They run their own business. Once they have your details, how they use them is also covered by their own privacy practices.
• Some state privacy laws may treat passing your request to a professional for a fee as a "sale" of personal information. Apart from that, we do not sell your information: not to data brokers, and not for unrelated marketing.
• To stop us passing on your request, or to ask us to delete it, email hello@woodrotexperts.com. If we have already passed your request on, we will stop using it, but the professional keeps their own copy; contact them directly to have it deleted.

Other Information Sharing

Apart from the repair professional described above, we share your information only with:

• Service Providers: Third parties that help us operate our business (payment processors, SMS providers, scheduling software)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, email us at hello@woodrotexperts.com.

Cookies

Our website uses cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly without them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.